SHIPPING & DELIVERY
Arrival time with the free shipping is not guaranteed. For guaranteed arrival time, please purchase an upgraded shipping option for an additional charge. For major metropolitan areas orders shipped via USPS 2-3 Day Priority will arrive in approximately 3 days. Outside major metropolitan areas orders will arrive in approximately 3 - 5 days.
RETURNS & EXCHANGES
- Items purchased from PopWire are eligible for a full refund if returned within 30 days of purchase.
- Sale items are not eligible for refund, exchange, or store credit.
- Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.
- Shipping Charges: Shipping charges on expedited orders are not refundable.
- Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
If you receive an item that is damaged, please contact customer service immediately.
RETURN & EXCHANGE CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
- Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged.
- Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.
- Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
HOW TO SEND YOUR RETURN OR EXCHANGE
- Indicate on your invoice whether you are exchanging or returning the item(s).
- For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
- Pack your item(s) and invoice into a USPS Priority bag/box and affix the prepaid mailing label.
- Mail your package using one of the following methods:
- Schedule a free pick-up with your regular postal worker
- Drop your package in a mail drop box
- Drop your package at the post office without waiting in line (the label is pre-paid and requires nothing else on your end)
AUTHENTICITY & WARRANTY
PopWire only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
Customers are welcome to return any item they are unhappy with. US customers have free return shipping on all merchandise, regardless of whether it is defective.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. The bro warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.